The therapist, coach or programme leader will be committed to the recovery, development or learning process of the client. Chantal Bruijsten also expects this commitment from the client. If it appears that the client is unable or unwilling to commit to this, a follow-up can be postponed or interrupted in consultation.
All the services of Chantal Bruijsten are based on personal responsibility. The company, therapist, coach or programme leader is not liable for any consequences of the therapy, coaching or programme.
The costs charged must be transferred to the bank account within 14 days at the latest.
When canceling appointments for coaching or therapy, this must be done at least 24 hours in advance. If this is not the case, the full costs will be charged. An exception to this can be made in consultation with good reasons.
Cancellation of a course or programme must be canceled at least 14 days in advance. If this is not the case, the full costs will be charged.
If a student is unable or unwilling to participate in part of the course or programme, the full costs will also be charged. In consultation, lessons can be made up with another group (free of charge) or as a private lesson (for a fee).
An introductory meeting takes an average of 30 minutes. A session lasts on average 1 to 1.5 hours. If a conversation or session is shorter, the client is not entitled to a refund. If the conversation or session lasts more than half an hour, extra costs will only be charged if this has been discussed with the client.
If the client is not satisfied when following a therapy, coaching process or programme, he or she can only claim a refund of the paid costs. For this, the following conditions must be met:
Beforehand the client and therapist/coach or programme leader agreed that it is possible to get a refund when the client is not satisfied.
The client followed all the sessions and lessons which the therapist, coach or programme leader suggested are necessary.
Prior to the first session, the severity of the complaint is measured. After the last session, this complaint is measured again. This measurement shows that no improvement has occurred.
The client motivates during an oral conversation why he/she is not satisfied.
