Terms & Conditions

The therapist/coach commits to doing everything within her power to support the client's process and expects the same commitment in return. This practice operates from a basis of personal responsibility — no liability is accepted for the outcomes of therapy or coaching.

Invoices for individual sessions are due within 14 days of the session date.

Programs, courses and attunements must be paid in full in advance. Payment plans are available by prior arrangement.

For coaching or therapy appointments, a minimum of 24 hours' notice is required to cancel without charge. For courses or programs, a minimum of 14 days' notice is required. Late cancellations or no-shows will be charged in full. Partial participation in a course or program still incurs the full cost.

Sessions average 1 to 1.5 hours. Shorter sessions do not give rise to a right of refund. Overruns of less than 30 minutes are not charged additionally; overruns beyond 30 minutes are only charged if agreed in advance with the client.

A refund for a program is possible provided that: (1) all group and individual sessions were attended; (2) the severity of the concern was measured before and after the program and no improvement has occurred; and (3) the client is willing to explain their dissatisfaction in a verbal conversation.

A refund for a therapy or coaching trajectory is possible provided that: (1) at least the estimated or agreed number of sessions has been completed; (2) measurements show no improvement; and (3) the client is willing to explain their dissatisfaction in a verbal conversation.